Delivery Policy
At the checkout you have the following delivery methods available:
- Delivery with Postnord
- Free pickup at our store's address
Eko Alania AB
Arvesgärde 15
41744 Göteborg
Sweden
In Sweden
- Standard delivery, PostNord Varubrev, SEK 49
- FREE delivery for orders over SEK 699
In Denmark and Norway
- Standard delivery, PostNord Varubrev, SEK 59
- FREE delivery for order over SEK 799
Approximate delivery times is normally 2 – 4 business days (within Sweden). Orders placed during Saturdays and Sundays will be processed in the next weekday (except for bank holidays). If you have not received your order within 9 days please contact us at contact@litenaventuris.com
Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas).
Your order is delivered via PostNord. When your order is shipped from our store you will receive an email with shipping confirmation, with information on how to track the shipment and the tracking number of the order.
All refused parcels or parcels that were not picked up in time, the cost of delivery and the return cost are deducted from the refund amount.
Return Policy
We at Liten Aventuris hope that you as a customer will always be satisfied with what you order, but should you regret it for any reason, you have 14 days right of withdrawal from the time you received the item. You may of course open the packaging and try on the item you ordered. You will receive a full item refund excluding the shipping cost. This also applies to reduced-price goods and goods on SALE. For the return to be approved, the item must be returned in essentially unchanged condition, therefore the item must be unused, unwashed, whole and clean. Original price tags and packaging are also sent.
If you return an item to Liten Aventuris Shop Online, there is no possibility to change to other sizes or items. You may then place a new order. If you choose to change the size, however, a repurchase is required for you as a customer to receive the correct receipt for your products.
Liten Aventuris is not responsible for returns that have not been returned to our address. Please save your shipment ID so that you can track the item all the way to our Online Store address.
As a consumer, you always have the right to contact Liten Aventuris' customer service directly for help with complaints, right of withdrawal and other help related to purchases or orders.
Put the product back in the packaging, together with the completed return form. Hand it in at the nearest PostNord agent/drop off location, it is important that you save your handing in receipt.
As soon as your return is received and approved, you will receive a confirmation email from us, it can take up to 2 weeks before we receive your return.
To make the return as smooth as possible for you, we send with a return shipping slip, which you stick over the old shipping slip. When exchanging, you place a new order and return the item you wish to exchange.
If the return slip is missing, contact us and we will send you a new return slip.
For further questions please contact our customer service at contact@litenaventuris.com
If you received the wrong product, please contact our customer service at contact@litenaventuris.com with the subject line "wrong product" and we will help you.
Before returning the item to us, please take a photo of the defective product. Please email the image and describe the problem to our customer service contact@litenaventuris.com. Name the subject line “complaint”.
Liten Aventuris is responsible for the return shipping cost in the event of an approved complaint.
In all the cases above we always offer either a new item or a refund.
Please return the item to:
Eko Alania AB
Arvesgärde 15
41744 Göteborg
Sweden
